DELIVERY POLICY

Effective date: 17 August 2020 Last updated: 11 August 2021

1. DIGITAL SERVICES ONLY

SoChillPanel provides digital social-media marketing and related online services.

No physical products are sold or shipped. “Delivery” means the electronic processing and fulfilment of an order through the SoChillPanel platform.

1. HOW DELIVERY WORKS

To place an order, the customer selects a service and submits the requested information, which may include a publicly accessible profile, page, post, channel or website link.

After the order is accepted and sufficient account balance is available, processing may begin automatically.

The service description displayed at the time of purchase forms part of this Delivery Policy. Customers must review the service description, minimum and maximum quantity, estimated start time, estimated completion speed, refill availability and other listed conditions before ordering.

1. DELIVERY ESTIMATES

Any displayed start time, processing speed or completion time is an estimate unless expressly stated otherwise.

Delivery times may vary because of:

• The selected service and quantity • Demand and supplier capacity • Third-party platform availability • Platform updates or restrictions • Account privacy or content restrictions • The accuracy of the submitted link • Technical interruptions • Security reviews • Events outside our reasonable control

We do not guarantee an exact delivery time unless an express written guarantee appears in the applicable service description.

A delay does not automatically mean an order has failed. However, if a material delay makes the service unusable for its stated purpose, the customer may be entitled to cancellation, re-performance or a refund under our Refund Policy and applicable law.

1. ORDER STATUSES

Pending: The order has been received and is waiting to begin.

Processing or In Progress: Delivery has started or the order has entered the fulfilment system.

Completed: The fulfilment system has recorded the order as delivered.

Partial: Only part of the ordered quantity was delivered. The value of the undelivered portion will normally be returned to the customer’s SoChillPanel balance.

Canceled: The order could not be completed. The applicable undelivered amount will normally be returned to the customer’s SoChillPanel balance.

Customers should contact support if they reasonably believe an order status is incorrect.

1. CUSTOMER RESPONSIBILITIES

Customers must:

• Submit the correct and complete link in the required format • Ensure the target profile, page, post, video, channel or website is publicly accessible • Keep the submitted content available while the order is processing • Avoid changing usernames, links or privacy settings during delivery • Review the complete service description before ordering • Avoid placing overlapping or duplicate orders for the same target • Avoid purchasing the same type of service simultaneously from another provider • Comply with SoChillPanel’s Terms and applicable law

SoChillPanel is not responsible for delays or failed delivery caused by incorrect, incomplete, private, removed, restricted or changed links.

1. DUPLICATE AND OVERLAPPING ORDERS

Customers must not place multiple orders for the same service and target before the earlier order has completed.

Overlapping orders may interfere with starting counts and delivery measurements. If multiple orders or outside services make it impossible to determine which provider delivered the quantity, SoChillPanel may be unable to cancel, refill or refund the affected order.

This does not limit any remedy that cannot lawfully be excluded.

1. STARTING COUNTS AND MEASUREMENT

For quantity-based services, our system may record the visible count before delivery begins. Delivery may be measured against that starting count.

Customers must avoid activity that makes delivery impossible to measure accurately, including simultaneous orders, significant outside activity or changing the target during processing.

A completed status means the fulfilment system recorded the applicable quantity as delivered. It does not guarantee that the engagement will remain permanently unless the service expressly includes a refill guarantee.

1. DROPS AND REFILLS

Some services may experience reductions after delivery because third-party platforms can remove, suspend or recalculate accounts, views, reactions, followers or other engagement.

A refill is available only where the service description expressly includes a refill guarantee.

The refill period and eligibility conditions displayed in the service description apply. A refill may be refused where:

• The refill period has expired • The service was marked “No Refill” • The customer changed the username or link • The profile, page or content became private, restricted, deleted or unavailable • The starting count cannot be verified • The customer placed overlapping orders • The reduction resulted from the customer’s actions • The third-party account or content was suspended or removed

A refill guarantee does not guarantee permanent retention after the refill period ends.

1. THIRD-PARTY PLATFORMS

SoChillPanel does not own or control social-media platforms, search engines or other third-party websites.

Third-party platforms may change their systems, algorithms, rules or displayed statistics without notice. They may also remove engagement or restrict accounts.

SoChillPanel does not guarantee:

• Increased sales, revenue or profit • Monetization approval • Search or recommendation rankings • Verification • Organic audience growth • Any particular algorithmic outcome • Protection against third-party platform moderation or enforcement

Our responsibility is limited to delivering the specific service described in the order, subject to our Terms, this Delivery Policy, our Refund Policy and applicable law.

1. DELIVERY PROBLEMS

If an order has not started within the estimated period, appears incomplete or shows an incorrect status, the customer should submit a support ticket containing:

• The SoChillPanel order number • A clear explanation of the problem • Relevant screenshots or supporting evidence • Any other information reasonably requested by support

Customers should not place a replacement or duplicate order while an investigation is ongoing.

Where reasonable, we may attempt to restart, correct, refill or properly re-perform the service before canceling or refunding the order.

1. CANCELLATION

Orders that have not started may be eligible for cancellation.

Once an order enters processing, cancellation may not be technically possible because fulfilment may already have been submitted to an automated or third-party system.

If SoChillPanel cannot deliver an order, it may be canceled and the undelivered amount returned under our Refund Policy.

1. CONTACT US

For delivery questions or complaints, submit a support ticket through your SoChillPanel account or contact:

SoChillPanel Website: https://sochillpanel.comEmail: legal@sochillpanel.com

Include your order number in all delivery-related communications.