Privacy Policy

PRIVACY POLICY

Effective date: 17 August 2020 Last updated: 1 August 2021

  1. INTRODUCTION

This Privacy Policy explains how SoChillPanel (“SoChillPanel,” “we,” “us,” or “our”) collects, uses, discloses, stores and protects personal data when you visit https://sochillpanel.com, create an account, make a payment, place an order, contact support or otherwise use our website, dashboard, API and related services (collectively, the “Services”).

By using the Services, you acknowledge that your personal data will be handled as described in this Privacy Policy. Where consent is required by applicable law, we will request it separately.

  1. PERSONAL DATA WE COLLECT

Depending on how you use the Services, we may collect the following information:

A. Account information

• Name • Email address • Username • Password in encrypted or hashed form • Preferred language • Country or general location • Account creation date and account status

B. Order information

• The social-media profile, post, channel, website or other publicly accessible link submitted by you • The service selected • Order quantity and price • Order history and status • Starting and completion counts • Refill, cancellation and support history • API requests and related technical records

We do not require or request passwords for third-party social-media accounts. You must never submit a social-media password through an order form or support ticket.

C. Payment and transaction information

• Deposit amount • Currency • Payment method • Transaction identifier • Payment status • Billing country • Limited payment details provided by the payment processor, such as the card brand and last four digits

Payments may be handled by independent payment processors. SoChillPanel generally does not receive or store complete payment-card numbers, card security codes or online-banking credentials.

D. Communications

We collect information you provide when you:

• Submit a support ticket • Use live chat • Report an order problem • Request a refund • Respond to a survey • Contact us by email or another available channel

E. Technical and usage information

We may automatically collect:

• IP address • Browser type and version • Device type and operating system • Language and time-zone settings • Referring and exit pages • Pages viewed and features used • Login dates and account activity • Cookie and similar-technology identifiers • Approximate location derived from an IP address • Error logs, security events and API logs

F. Fraud-prevention information

Where reasonably necessary to prevent fraud, unauthorized payments or account abuse, we may collect or generate:

• Payment-verification information • Risk indicators • Account-access history • Device and network information • Evidence relating to a disputed or unauthorized transaction

We will not request more verification information than is reasonably necessary for the relevant purpose.

  1. HOW WE USE PERSONAL DATA

We may use personal data to:

• Create and manage user accounts • Authenticate logins and protect account security • Accept deposits and confirm transactions • Process, deliver, monitor, refill, cancel and refund orders • Operate our website, dashboard and API • Provide customer support • Send service, payment, security and account notifications • Detect and prevent fraud, abuse and unauthorized access • Investigate complaints, payment disputes and technical problems • Improve service functionality and reliability • Measure website usage and performance • Maintain accounting, tax and transaction records • Enforce our Terms and policies • Establish, exercise or defend legal claims • Comply with applicable laws and lawful requests • Send marketing communications where permitted, subject to your right to opt out

We will not use personal data for materially incompatible purposes without an appropriate legal basis or notice.

  1. LEGAL BASES FOR PROCESSING

Where applicable law requires a legal basis, we process personal data on one or more of the following grounds:

• Contract: Processing is necessary to create your account, accept payment, deliver an order or provide requested support. • Legitimate interests: Processing is reasonably necessary to operate, secure, improve and protect the Services. • Consent: You have given consent, including for certain cookies or marketing communications where required. • Legal obligation: Processing is necessary to comply with accounting, tax, anti-fraud, consumer-protection or other legal requirements. • Legal claims and protection: Processing is necessary to establish, exercise or defend legal rights or protect users, SoChillPanel or third parties.

You may withdraw consent at any time where consent is the applicable legal basis. Withdrawal does not affect processing already performed lawfully.

  1. COOKIES AND SIMILAR TECHNOLOGIES

We may use cookies, pixels, tags, local storage and similar technologies for:

• Authentication and account sessions • Security and fraud prevention • Saving user preferences • Website functionality • Analytics and performance measurement • Advertising measurement, where enabled

Essential cookies are required for the website and dashboard to function correctly.

Where required by law, non-essential analytics or advertising cookies will be used only after consent. You may manage cookies through available cookie controls or your browser settings. Blocking certain cookies may affect website functionality.

  1. HOW WE DISCLOSE PERSONAL DATA

A. Service providers

We may disclose necessary information to providers supporting:

• Website hosting and content delivery • Payment processing • Cloud infrastructure and storage • Customer support and live chat • Email delivery • Analytics • Cybersecurity and fraud prevention • Accounting, legal and compliance operations

These providers may process information only for the relevant service, subject to appropriate contractual and confidentiality obligations.

B. Service fulfilment

We may transmit the submitted public link, selected service and order quantity to suppliers or technical systems involved in fulfilling the order.

We do not provide these suppliers with your SoChillPanel password or complete payment information.

C. Legal and safety disclosures

We may disclose information where reasonably necessary to:

• Comply with applicable laws, court orders or lawful governmental requests • Detect or investigate fraud, security incidents or unlawful activity • Protect the rights, safety or property of SoChillPanel, our users or others • Establish, exercise or defend legal claims

D. Business transactions

If SoChillPanel is involved in a merger, sale, restructuring, financing or transfer of business assets, relevant information may be disclosed under appropriate confidentiality protections.

Users will be notified where required by law.

SoChillPanel does not sell personal data for money.

  1. INTERNATIONAL DATA TRANSFERS

SoChillPanel serves users internationally. Personal data may therefore be processed in countries other than the country in which you live.

Where required, we use appropriate safeguards for international data transfers, such as contractual protections, approved transfer mechanisms, adequacy decisions or another lawful transfer basis.

  1. DATA RETENTION

We retain personal data only for as long as reasonably necessary to:

• Maintain your account • Process and document orders and payments • Provide customer support • Meet accounting, tax and legal requirements • Prevent fraud and abuse • Resolve disputes • Enforce our agreements

Retention periods may vary depending on the information and applicable legal requirements.

When information is no longer required, we will delete, anonymize or securely isolate it unless continued retention is required or permitted by law.

  1. DATA SECURITY

We use reasonable administrative, organizational and technical safeguards designed to protect personal data against unauthorized access, alteration, disclosure, loss or destruction.

These measures may include encrypted connections, password hashing, access restrictions, monitoring, backups and fraud-prevention systems.

No online service can guarantee absolute security. You are responsible for using a strong and unique password, protecting your login details and promptly reporting suspected unauthorized access.

  1. YOUR PRIVACY RIGHTS

Depending on your location and applicable law, you may have the right to:

• Access personal data held about you • Correct inaccurate or incomplete information • Request deletion of personal data • Restrict or object to certain processing • Withdraw consent • Request a portable copy of eligible data • Object to direct marketing • Request information about data disclosures and international transfers • Request review of certain automated decisions • Complain to an applicable data-protection authority

These rights may be subject to legal exceptions, identity verification and mandatory retention requirements.

To exercise a privacy right, email legal@sochillpanel.com. We may request information reasonably necessary to verify your identity and protect your account.

  1. MARKETING COMMUNICATIONS

You may unsubscribe from promotional emails by using the unsubscribe link in the message or contacting legal@sochillpanel.com.

You may continue receiving essential operational messages concerning payments, orders, security, support requests or changes affecting your account.

  1. THIRD-PARTY WEBSITES AND PLATFORMS

Orders may contain links to third-party social-media platforms or websites. SoChillPanel does not control the privacy practices of those third parties.

This Privacy Policy applies only to SoChillPanel’s handling of personal data. You should review the privacy policies of any third-party platforms you use.

  1. CHILDREN

The Services are not intended for individuals under 18 years old. We do not knowingly permit children to create accounts or knowingly collect personal data directly from children.

If you believe a child has provided personal data to us, email legal@sochillpanel.com.

  1. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes to our practices, technology or legal obligations.

The updated version will be posted on this page with a revised “Last updated” date. Where required, we will provide additional notice of material changes.

  1. CONTACT US

For questions, privacy requests or complaints, contact:

SoChillPanel Website: https://sochillpanel.comEmail: legal@sochillpanel.com

© Copyright. All Rights Reserved.